Frequently Asked Questions
Find answers to common questions about our products, orders, and more.
Product Questions
How long does the Sonnenglas stay lit?
When fully charged, the Sonnenglas provides up to 24 hours of light. On a sunny day, it takes approximately 6-8 hours to fully charge.
Can I use the Sonnenglas outdoors?
Yes! The Sonnenglas is designed for both indoor and outdoor use. It is splash-proof and weather-resistant, perfect for gardens, patios, and balconies.
What is the warranty period?
We offer a 2-year warranty on all Sonnenglas products. This covers manufacturing defects and solar panel functionality.
Can I replace the battery?
The rechargeable battery typically lasts 800-1000 charge cycles. While not user-replaceable, contact our support team if you experience battery issues within the warranty period.
Orders & Shipping
How long does shipping take?
Standard shipping within Germany takes 2-4 business days. EU deliveries typically take 5-7 business days. Express shipping options are available at checkout.
Do you ship internationally?
Yes, we ship to over 60 countries worldwide. Shipping costs and delivery times vary by location. Check our shipping calculator at checkout for exact rates.
Can I track my order?
Yes, once your order ships, you will receive an email with a tracking number. You can use this to monitor your delivery on our website or the carrier's site.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Simply contact our support team to initiate a return.
How do I get a refund?
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.
Sustainability
How is Sonnenglas sustainable?
Every Sonnenglas is solar-powered, eliminating the need for batteries or electricity. Our products are made from recyclable materials, and we create fair-wage jobs in South Africa.
Where are Sonnenglas products made?
All Sonnenglas products are handcrafted in Johannesburg, South Africa. We employ local workers and provide fair wages and safe working conditions.
Still have questions?
Our support team is here to help. Get in touch and we'll respond as soon as possible.
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