Warranty Information
We stand behind the quality of every Sonnenglas product with our comprehensive warranty.
2-Year Limited Warranty
Every Sonnenglas product is covered by our 2-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use and service.
What's Covered
Solar Panel Functionality
Defects in the solar charging system that prevent proper charging.
LED Light System
Manufacturing defects affecting the LED lights or their brightness.
Battery Performance
Premature battery failure under normal use conditions.
Seal & Weather Resistance
Defects in the sealing that affect weather resistance.
What's Not Covered
- Damage caused by accidents, misuse, or abuse
- Normal wear and tear, including scratches on glass
- Damage from unauthorized modifications or repairs
- Products purchased from unauthorized retailers
How to Make a Warranty Claim
Contact Our Support Team
Reach out to us via email at support@sonnenglas.net or through our contact form with a description of the issue.
Provide Proof of Purchase
Include your order number, receipt, or other proof of purchase along with photos of the defect.
We'll Resolve It
Once your claim is approved, we'll either repair or replace your product at no additional cost.
Need Help with a Warranty Claim?
Our support team is ready to assist you with any warranty questions or claims.
Contact Support