Privacy Policy

1. Overview

This privacy policy explains how Sonnenglas GmbH ("we", "us", or "our") collects, uses, and shares information about you when you visit our website, use our services, or interact with us.

2. Data Controller

3. Information We Collect

Information You Provide

• Contact information (name, email, phone number)
• Shipping and billing addresses
• Payment information (processed securely by our payment providers)
• Communications you send to us

Information Collected Automatically

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and actions taken on our site
• Referring website or campaign source

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about products, services, and promotions
• Improve our website and customer experience
• Prevent fraud and ensure security
• Comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill orders and provide services
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications (you can withdraw at any time)
• Legal Obligation: To comply with tax and accounting requirements

6. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

Types of cookies we use:

• Essential: Required for basic site functionality
• Analytics: Help us understand how visitors use our site
• Preferences: Remember your settings and choices

7. Data Sharing

We may share your information with:

• Service providers (shipping, payment processing, email)
• Legal authorities when required by law
• Business partners with your consent

We do not sell your personal information to third parties.

8. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities

To exercise your rights, contact us at privacy@sonnenglas.net.

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Order data is typically retained for 10 years for tax purposes.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.