Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Sonnenglas website and the purchase of products from Sonnenglas GmbH. By accessing our website or placing an order, you agree to be bound by these Terms.

2. Company Information

3. Orders and Contract Formation

Product listings on our website constitute an invitation to treat, not a binding offer. When you place an order, you are making an offer to purchase. A binding contract is only formed when we send you an order confirmation email.

We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by dealers, resellers, or distributors.

4. Prices and Payment

All prices shown on our website include VAT where applicable. Shipping costs are calculated at checkout and displayed before you complete your order.

We accept payment via credit card, PayPal, and other methods displayed at checkout. Payment is processed securely through our payment service providers.

5. Shipping and Delivery

We ship to addresses within the EU and selected international destinations. Delivery times vary by location and shipping method selected.

• Germany: 2-4 business days
• EU: 5-7 business days
• International: 7-14 business days

Risk of loss passes to you upon delivery. If a shipment is lost or damaged, please contact us immediately.

6. Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email). You may use our model withdrawal form, but it is not obligatory.

7. Returns and Refunds

If you withdraw from a contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than our standard delivery).

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

8. Product Warranty

All Sonnenglas products come with a 2-year warranty against manufacturing defects. This warranty is in addition to your statutory rights. For full warranty details, please see our Warranty page.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Sonnenglas GmbH or its content suppliers and is protected by international copyright laws.

10. Limitation of Liability

To the fullest extent permitted by law, Sonnenglas GmbH shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions. The courts of Munich, Germany shall have exclusive jurisdiction.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes indicates your acceptance of the modified Terms.